These terms describe the general website and service relationship with Vertex Harbor LLC. A signed proposal, statement of work, or service agreement may contain project-specific terms. Where terms conflict, the applicable written agreement and non-waivable law control.
Services, quotes, and project scope
Services may include website development, e-commerce implementation, software, automation, integrations, maintenance, troubleshooting, consulting, and technical support. Quotes depend on the information and scope reviewed. An inquiry is not an order, and work begins only after the relevant scope, deliverables, timeline, and fees are agreed.
Customer responsibilities
Clients are responsible for providing accurate requirements, authorized access, suitable content, necessary licenses, timely approvals, and feedback. Clients must have the right to use materials they supply. Please identify any regulatory, security, accessibility, or operational requirements during scoping; no unagreed certification or compliance outcome is implied.
Payment, deposits, and milestones
Fees, payment dates, deposits, milestones, recurring services, and applicable third-party costs are specified in the agreement. A starting price is not a universal quote. Unpaid amounts may affect scheduling or continued service as allowed by the agreement and applicable law. No credit-card credentials should be submitted through general contact forms.
Changes and revisions
Included revisions and acceptance criteria are stated in the scope. Requests beyond the agreed work may require a revised quote and schedule. Material scope changes should be confirmed in writing before the additional work begins.
Timing and delays
Estimated dates are included in a proposal when they can be assessed. Client delays, missing materials, access restrictions, third-party changes, integrations, testing, and requested revisions can affect delivery. Delivery is through an agreed digital method described in the Project Delivery Policy.
Third-party services and licenses
Hosting, domains, applications, plugins, software licenses, payment providers, platform subscriptions, and other third-party services remain subject to their own terms, fees, availability, and limitations. Responsibility for purchase, ownership, renewal, and configuration is agreed for the project. We do not guarantee third-party availability or approval by any platform, bank, or payment processor.
Intellectual property and client materials
Ownership or licensing of custom deliverables, source files, pre-existing tools, third-party components, and client materials is described in the project agreement. Deliverables do not automatically include every internal tool or third-party license. Clients retain responsibility for the rights and accuracy of their supplied materials. Open-source and third-party components remain governed by their applicable licenses.
Confidential information
Each party should use the other party’s confidential project information only for agreed services or another authorized purpose and protect it with reasonable care. Additional confidentiality obligations can be agreed in writing. Disclosures required by law and information already lawfully public are handled as applicable.
Acceptable use
The website and services must not be used for unlawful activity, infringement, unauthorized access, fraud, malicious software, or abuse. Work involving such activity may be declined or terminated, subject to applicable law and agreed terms.
Cancellation, refunds, and termination
Cancellation requests should be made in writing. Completed work, performed work, approved milestones, and committed third-party costs are generally non-refundable, subject to the agreement and applicable law. Eligibility for refunds of unperformed work or prepaid unused services is assessed under the Refund & Cancellation Policy. Termination and any transition obligations are governed by the written terms and applicable law.
Availability, warranties, and responsibility
Availability, support coverage, warranties, remedies, and acceptance conditions are only those expressly agreed or required by law. No promise of uninterrupted operation, a specific sales result, search ranking, regulatory status, or third-party approval is made. Each party is responsible for its own unlawful acts, rights violations, and agreed obligations. Any liability limitation or indemnity must be appropriate to the written agreement and applicable law; these terms do not remove non-waivable consumer or other statutory rights.
Governing law and changes
Unless an applicable written agreement or mandatory law provides otherwise, the service relationship is governed by applicable Texas and United States law. Dispute procedures, if any, should be stated in the project agreement. Updated website terms apply as permitted by law and do not silently replace an existing signed project agreement.
Contact
Questions or written requests can be sent to info@vertexharbor.store or mailed to Vertex Harbor LLC, 4040 Hooper Rd
Wichita Falls, TX 76310
United States. You can also call +1 (912) 267-1912.
Last updated: October 3, 2026